FAQ

Have questions? We’ve got answers!
Find everything you need to know about our products, usage tips, shipping, returns, and more — all in one place. If you don’t see your question here, feel free to reach out to us directly!

Frequently asked questions

Yes! All our products are made with carefully selected natural and botanical ingredients. We are committed to clean beauty — no parabens, sulfates or harsh chemicals.

Absolutely. Our scalp oil is formulated to work for all hair types — whether your scalp is dry, oily, or sensitive. It nourishes the roots, balances the scalp, and promotes healthier hair growth.

You can use our hair serum daily or after every wash. Apply a small amount to towel-dried or dry hair, focusing on the mid-lengths and ends to reduce frizz and add shine.

Yes, our shampoo is gentle enough for daily use. It's free from harsh chemicals and enriched with herbal extracts that cleanse without stripping your hair’s natural moisture.

Yes! Trayush Wellness is proudly cruelty-free. We do not test on animals and are committed to ethical sourcing and production.

We currently ship across India. We're working on expanding to more regions soon — stay tuned!

If you receive a damaged or incorrect product, please contact us within 7 days of delivery. We'll assist you with a replacement or refund. For full details, visit our Returns & Refunds Policy page.

You can reach us via email at support@trayush.com or through our Contact Us form. Our team is available Monday–Saturday, 10 AM to 6 PM IST.

Our products are made with natural ingredients and are generally safe. However, if you're pregnant or nursing, we recommend consulting your doctor before starting any new product.

No. Trayush Wellness products are free from artificial colors and synthetic fragrances. We use only natural oils, herbs, and plant extracts to provide a mild, pleasant aroma.

Results can vary depending on your hair type and concerns. However, many of our customers notice visible improvements — such as reduced hair fall, softer texture or better scalp condition — within 8 to 16 weeks of consistent use.

Yes! Our formulations are gentle and free from harsh sulfates and alcohols, making them suitable for color-treated, permed, or chemically processed hair.

Definitely. Our scalp oil is designed to be non-sticky and light, so you can leave it on overnight for deep nourishment. For best results, apply to the scalp, massage gently, and rinse with a mild shampoo in the morning.

Yes, we offer product bundles and savings on combos! Subscription plans are in the works — stay tuned through our newsletter and social media for updates.

All our products are proudly made in India, with high-quality, ethically sourced ingredients and under strict quality standards.

We recommend applying the scalp oil to dry hair and scalp for best absorption. Let it sit for at least 30 minutes or overnight before washing it off.

Keep all Trayush products in a cool, dry place away from direct sunlight. Make sure caps are tightly closed to preserve freshness and efficacy.

Our hair serum is designed for the lengths and ends of your hair — not for the scalp. For scalp nourishment, we recommend using our dedicated Scalp Oil.

Yes! Trayush Wellness products are 100% free from mineral oil, parabens and other synthetic additives. We believe in clean, conscious formulations.

Always purchase Trayush Wellness products from our official website or verified retail partners. If you're unsure about a product's authenticity, contact our support team with a photo and batch number.

Yes! In fact, using them as a routine gives the best results:

  1. Apply Scalp Oil before washing.
  2. Cleanse with Trayush Shampoo.
  3. Finish with Hair Serum on damp or dry hair.

Absolutely. Our formulations are unisex and designed for all hair types — men can benefit from our oil, serum, and shampoo just as much.

Yes. All Trayush Wellness products undergo quality and safety testing to ensure they are gentle on the body and effective in performance. We recommend for patch test before applying any product.

Apply a small amount of product behind your ear or on your inner elbow. Leave it for 24 hours. If there's no irritation or redness, it's safe to use.

We occasionally offer trial packs and mini products during promotions. Follow us on social media or subscribe to our newsletter to stay updated!

Our products are made with gentle, natural ingredients, but we recommend using them only for children above the age of 5. Always do a patch test and consult with a pediatrician if needed.

Yes! Gift packaging is available on request. Just select the gift wrap option at checkout or contact us for customized gifting.

Yes, once your order is shipped, you’ll receive a tracking link via email or SMS. You can also log into your account to check order status.

Standard delivery within India usually takes 3–7 business days, depending on your location. We’ll keep you updated every step of the way.

We accept all major credit/debit cards, UPI, net banking, and digital wallets. Cash on delivery (COD) is available in select areas.

Orders can only be changed or canceled within 2 hours of placement. Please contact support@trayush.com immediately if you need assistance.

Yes! Our products are curly-hair friendly. They moisturize, reduce frizz, and help maintain natural curls without weighing them down.

We avoid drying alcohols in all formulations. If any natural alcohol is used (e.g., from plant extracts), it's in a non-drying, safe form.

Yes. While oiling adds nourishment, our shampoo is effective even when used alone. It gently cleanses and revitalizes your hair.

Use the Scalp Oil as a pre-wash treatment. Cleanse with our Shampoo. Finish with Hair Serum for smooth, manageable hair throughout the day.